Client Agreement
This Client Agreement sets out the terms and conditions governing the relationship between DB Finser and you as our client. Please read this agreement carefully before opening an account or using our services.
1. Definitions and Interpretation
In this Agreement, the following terms shall have the meanings set out below:
- "Agreement" means this Client Agreement, including all schedules, annexures and any amendments made from time to time.
- "Account" means the trading account opened in your name with DB Finser.
- "Client" or "You" means the individual or entity that has applied to open and maintain a trading account with DB Finser.
- "Platform" means the online trading platform provided by DB Finser through which you may place orders and manage your account.
- "Services" means the trading, investment and related services provided by DB Finser to you under this Agreement.
- "Financial Instruments" means CFDs, forex pairs, indices, commodities, cryptocurrencies and any other instruments made available on the Platform.
2. Opening an Account
2.1 Eligibility
To open an account with DB Finser, you must:
- Be at least 18 years of age
- Have full legal capacity to enter into binding agreements
- Not be a resident of any restricted or prohibited jurisdiction
- Provide accurate, complete and up-to-date information during registration
- Pass our KYC/AML verification process
2.2 Account Approval
DB Finser reserves the right to refuse any application to open an account at its sole discretion, without being required to provide reasons. Account approval is subject to successful completion of our identity verification and compliance checks.
2.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials. You must notify DB Finser immediately if you suspect any unauthorised access to your account. DB Finser shall not be liable for any losses resulting from your failure to keep your credentials secure.
3. Our Services
3.1 Trading Services
DB Finser provides access to trading in Financial Instruments including but not limited to:
- Forex currency pairs
- Contracts for Difference (CFDs) on stocks, indices, commodities and cryptocurrencies
- Copy trading services
- Automated trading (bot trading) services
3.2 Execution Only
Unless expressly stated otherwise, DB Finser provides execution-only services. We do not provide personal investment advice or recommendations. All trading decisions are made solely by you and at your own risk.
4. Deposits and Withdrawals
4.1 Deposits
You may fund your account using the payment methods available on the Platform. All deposits must come from a payment source in your own name. DB Finser reserves the right to refuse deposits from third-party sources.
4.2 Withdrawals
Withdrawal requests are processed subject to completion of identity verification and compliance with our AML/KYC requirements. DB Finser processes withdrawal requests within the timeframes specified on our platform. Withdrawals will generally be made to the same payment method used for the original deposit.
4.3 Fees
DB Finser does not charge deposit or withdrawal fees. However, your payment provider may apply their own charges. You are responsible for any third-party fees incurred during the deposit or withdrawal process.
5. Trading Conditions
5.1 Order Execution
DB Finser will make reasonable efforts to execute your orders promptly and at the best available price. However, we do not guarantee execution at any specific price, particularly during periods of high market volatility or low liquidity.
5.2 Leverage and Margin
Trading on margin involves significant risk. Leverage can amplify both profits and losses. You are required to maintain sufficient margin in your account at all times. If your account falls below the required margin level, DB Finser reserves the right to close your open positions without prior notice.
5.3 Slippage
Under certain market conditions, orders may be executed at a price different from the requested price. DB Finser shall not be liable for any losses resulting from slippage during order execution.
6. Client Obligations
As a client of DB Finser, you agree to:
- Provide accurate, truthful and complete information at all times
- Comply with all applicable laws and regulations in your jurisdiction
- Not use the Platform for any unlawful, fraudulent or abusive purpose
- Not attempt to manipulate markets or engage in any form of market abuse
- Maintain sufficient funds in your account to cover open positions and margin requirements
- Promptly notify DB Finser of any changes to your personal information
- Accept sole responsibility for all trading decisions made through your account
7. Limitation of Liability
To the fullest extent permitted by applicable law, DB Finser shall not be liable for:
- Any trading losses incurred as a result of your trading decisions
- Loss of profits, revenue or business opportunities
- Losses resulting from market volatility, system outages or force majeure events
- Delays or failures in order execution due to technical issues beyond our control
- Losses resulting from unauthorised access to your account due to your failure to protect your credentials
Nothing in this Agreement limits our liability for fraud, gross negligence or wilful misconduct.
8. Account Termination
8.1 Termination by You
You may close your account at any time by contacting DB Finser support. All open positions must be closed and any outstanding balances settled before the account can be fully closed.
8.2 Termination by DB Finser
DB Finser reserves the right to suspend or terminate your account at any time, with or without notice, if you breach any provision of this Agreement, engage in fraudulent or abusive activity, or if required to do so by applicable law or regulation.
9. Amendments
DB Finser reserves the right to amend this Agreement at any time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after notification of changes constitutes your acceptance of the amended Agreement.
10. Governing Law
This Agreement shall be governed by and construed in accordance with applicable laws. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the competent courts in the jurisdiction where DB Finser is registered.
11. Contact Us
If you have any questions about this Client Agreement, please contact us.