How can we help you today?

For security reasons, personal details cannot be updated directly from your account. To request any changes, you must contact our support team. You may be required to provide verification documents before updates are approved.

You may be unable to create an account if:

- You are under 18 years old
- An account already exists with your details
- Your country is not supported
- There is a temporary technical issue

If the issue persists, contact support for assistance.

Dormant account fees apply to accounts that have been inactive for 12 consecutive months. This administrative fee covers the cost of maintaining inactive accounts. To avoid these fees, simply log in periodically or maintain trading activity. All fee details are transparently outlined in our Terms and Conditions.

Yes, DB Finser supports corporate and business accounts. Contact our corporate services team to begin. Required documentation typically includes a certificate of incorporation, memorandum and articles of association, list of directors and shareholders, authorisation documents, identification for all authorised individuals, proof of business address, and source of wealth documentation. Additional information may be requested to ensure full regulatory compliance.

To update your registered email address, contact our Support Team. A support agent will assist you in initiating the change, and a secure verification link will be sent to your new email address to complete the process.

To close your account: close all open positions, withdraw any remaining funds, navigate to "Account Settings" in your Client Portal, then select "Close Account". Please note that account closure is permanent. Contact our support team if you need assistance.

You may reactivate your account by logging in with your email address and password. If you are unable to do so, please contact us via live chat and we will be happy to assist you further.

Click "Forgot password?" on the login page, enter the email address associated with your account, then check your inbox for a verification link. Click the link to set a new password, then log in using your email and new password.

No, you do not need to verify your account unless prompted. If verification is required, we will contact you via email with clear instructions on how to submit the necessary documents.

Verification is typically required before your first withdrawal, when updating personal information, or when triggered by our compliance systems. We will notify you through your Client Portal when verification becomes necessary. Proactive verification is recommended to ensure seamless account operations.

When prompted, log in to your account and navigate to Account Verification, then select Proof of Identity or Proof of Address and follow the on-screen instructions. Please note that these pages will not be visible if your account does not currently require verification.

If you hold an EU account, verification is required before trading. For non-EU accounts, trading is permitted as long as you have not been prompted to verify your account.

Proof of Identity: A valid government-issued document such as a passport, national ID card, or driver's licence showing your full name, photograph, date of birth, and expiration date.

Proof of Address: A recent utility bill, bank statement, or official government document issued within the last 3 to 6 months, showing your name, current residential address, issue date, and the issuing authority. Additional documentation may be requested based on regulatory requirements.

Verification is a regulatory requirement under Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. It helps prevent financial crimes, protects your account from unauthorised access, ensures compliance with international financial regulations, maintains platform integrity, and safeguards the financial system for all clients. Once complete, you gain full access to all platform features and services.

Our compliance team typically reviews documents within 24 hours on business days. During high-volume periods, processing may take up to 3 business days. You will receive an email notification once verification is complete, and you can check your status at any time in the Client Portal under "Account Verification Status."

Rejection typically occurs when documents are unclear or blurred, expired or invalid, do not match your account details, are cropped or missing essential information, or are the incorrect document type. You will receive specific instructions on how to correct the issue. Simply resubmit following the guidelines provided. Contact our support team for further assistance.

DB Finser supports multiple payment methods including e-wallets (Skrill, Neteller, and other region-specific options), cryptocurrency wallets (BTC, ETH, USDT, and other major coins), bank wire transfers, and online banking solutions. Available methods vary by region and are displayed in your Client Portal when managing funds.

Deposits: E-wallets are instant to 15 minutes; cryptocurrency requires 3 network confirmations (typically 15 to 60 minutes); bank transfers take 1 to 3 business days.

Withdrawals: Internal processing is completed within 24 hours on business days. Actual receipt time depends on your payment provider or bank.

Minimum amounts: e-wallets $10 equivalent; bank transfers $100 equivalent; cryptocurrency $10 equivalent. Maximum amounts vary by method and account verification level. E-wallets allow up to $50,000 daily; cryptocurrency offers higher limits; bank transfers are subject to custom limits based on your verification level. Specific limits are displayed in your Client Portal.

DB Finser does not charge fees for deposits or withdrawals. However, your payment provider or bank may apply their own transaction fees, currency conversion fees may apply if depositing in a different currency, and cryptocurrency network fees for deposits are covered by us. We recommend confirming potential fees with your payment provider before initiating transactions. All applicable fees are transparently displayed before transaction confirmation.

For security purposes, withdrawals are generally processed back to the original funding source. You can add multiple verified withdrawal methods to your account, or request withdrawals to a different account under exceptional circumstances with supporting documentation. Alternative withdrawal requests require compliance review and approval. Contact our support team for assistance.

Yes, but only once your trading turnover exceeds 25 times the deposit bonus value. The bonus is designed to help you explore our trading platforms. Any profits generated from trading may be withdrawn at any time.

Currency conversion for deposits and withdrawals is handled by your payment service provider. For example, if you use Skrill, your transaction will be converted by Skrill. Please check with your provider regarding the conversion rates applied to your transactions.

You can use any wallet to make a deposit as long as it supports the network we are using.

Most transactions process promptly, but delays can occur due to banking hours, weekends, public holidays, or additional security checks. First check your transaction status in the Client Portal. If the delay exceeds the expected timeframe, contact our 24/7 support team with your transaction reference number for immediate assistance.

Yes, we support multiple base currencies including USD, EUR, GBP, and AUD. Deposits in various currencies are automatically converted to your account's base currency at competitive exchange rates. For withdrawals, you can receive funds in your preferred currency, with conversion applied if different from your account's base currency.

No. Fund transfers can only be made within your own accounts.

DB Finser implements comprehensive security measures including 256-bit SSL encryption for all transactions, segregated client funds held at tier-1 financial institutions, PCI DSS compliance for payment processing, advanced fraud detection and prevention systems, regular security audits and penetration testing, and real-time transaction monitoring. Your banking details are encrypted and stored securely. We never share your information with unauthorised third parties.

Trading is temporarily unavailable during scheduled maintenance to ensure system integrity and performance. We provide advance notification via your dashboard and email. Trading resumes immediately after maintenance is complete and we work to minimise downtime to avoid impacting your activities.

DB Finser offers continuous weekend trading on select markets including cryptocurrencies (24/7 on major digital assets), Synthetic Indices, and Volatility Indices. Traditional markets including forex, stocks, and commodities follow their respective exchange schedules. All available weekend instruments are clearly marked in the trading platform.

Leverage allows you to control larger positions with a smaller capital investment, expressed as a ratio such as 1:200 or 1:500. For example, with 1:30 leverage you can control a $30,000 position with just $1,000 of your own funds. The minimum leverage setting is 1:10 for all accounts. Different instruments may have varying maximum leverage limits, and while leverage can amplify potential profits, it also increases potential losses proportionally.

CFDs are derivative instruments that allow you to speculate on price movements of underlying assets without owning the assets themselves. Profits or losses are determined by the difference between opening and closing prices. Key characteristics include access to multiple asset classes through a single account, the ability to trade both long and short positions, leveraged trading with flexible margin requirements, no physical delivery of underlying assets, and professional risk management tools.

We offer CFD trading across Forex (global currency pairs with competitive spreads), Indices (major global indices including S&P 500, FTSE 100, and DAX 30), Commodities (gold, silver, oil, natural gas, and agricultural products), Stocks (company shares from US, EU, and Asian markets), and Cryptocurrencies (Bitcoin, Ethereum, and other major digital assets).

CFD trading involves significant risks including leverage risk (small price movements can result in substantial losses exceeding your initial deposit), market volatility (rapid price changes can quickly move against your position), and margin calls (you may need to add funds if your position moves against you). CFDs are complex instruments and not suitable for all investors. You should only trade with money you can afford to lose.

The foreign exchange (forex) market facilitates global currency trading through a decentralised network of financial institutions. As the world's largest financial marketplace with over $6 trillion in daily volume, it operates continuously from Sunday evening to Friday afternoon across major financial centres. Currency pair prices reflect economic fundamentals, geopolitical developments, and market sentiment.

The forex market operates 24 hours from Sunday 10 PM GMT to Friday 10 PM GMT, divided into four major sessions: Sydney, Tokyo, London, and New York. Peak volatility occurs during session overlaps, with the most active period being the London-New York overlap between 1 PM and 5 PM GMT. The London session typically offers the highest liquidity, while the Tokyo session focuses on Asian currency pairs.

A commodity is either grown or produced naturally in the environment, such as agricultural products, livestock, crude oil, and precious metals like gold and silver.

Cryptocurrency CFD trading enables you to speculate on price movements of digital assets like Bitcoin and Ethereum without owning the underlying coins. You trade on margin, providing exposure to larger positions with less capital, while benefiting from both rising and falling markets through sophisticated trading platforms.

Copy trading allows you to automatically replicate trades from experienced strategy providers. Once you select a provider and allocate funds, their trades are copied to your account in real-time with proportional position sizing based on your allocated capital. You can copy multiple providers simultaneously and maintain full control over your risk parameters.

Each strategy provider sets their own minimum allocation to ensure followers have sufficient capital to cover trades proportionally and manage risk effectively. You can allocate additional funds at any time and are not limited to copying a single provider. Diversifying across multiple strategies with different minimum requirements is possible.

Our copy trading platform operates on a performance-based fee structure with no subscription fees or upfront costs. Strategy providers earn a performance fee only on profitable trades. You see the exact fee percentage before copying any provider, and fees are charged at the end of each billing period.

No investment returns are guaranteed in copy trading. While following experienced traders can provide access to proven strategies, all trading carries inherent market risks. Past performance does not guarantee future results. We recommend diversifying across multiple providers and applying appropriate risk management at all times.

Yes, you maintain full control at all times. You can stop copying any strategy provider instantly from your copy trading dashboard. If you stop when the market is closed, open orders will be closed as soon as prices come in when the market reopens. If you stop when the market is open, orders will be closed immediately.

Our automated trading bots use artificial intelligence and machine learning algorithms to analyse real-time market data, identify patterns, and execute trades automatically. They operate 24/7, processing multiple data inputs simultaneously to make data-driven trading decisions without emotional bias. Each bot follows predefined strategies developed by quantitative analysts while adapting to changing market conditions.

No coding knowledge is required. Our platform offers easy-to-use, pre-built trading bots with an intuitive interface. Simply select a bot that aligns with your risk parameters and allocate funds. The bot handles all technical aspects including trade execution, risk management, and performance tracking.

The minimum allocation for most automated trading bot strategies starts at $500. This supports effective risk diversification and optimal bot performance. Certain specialised strategies may require higher minimums due to their specific trading parameters and market conditions. You can increase your allocation at any time.

Yes, you maintain full control at all times. You can pause, stop, or modify your automated strategies through the platform interface. When you stop, any open positions will follow your predefined exit strategies and your allocated capital will be returned to your available balance. There are no lock-up periods.

Our automated trading platform operates on a performance-based fee structure with no upfront fees or subscription costs. A success fee is charged based on profitable performance, typically ranging from 15% to 25% of net profits depending on the strategy. This aligns our interests with yours. All fee structures are transparently displayed before you allocate funds to any strategy.

Yield plans are professionally managed portfolios that invest across multiple asset classes including cryptocurrencies, stocks, and commodities. They are designed to generate consistent returns through sophisticated portfolio allocation, risk management, and continuous market monitoring by our investment team.

Returns are calculated based on the plan's performance and expressed as Annual Percentage Yield (APY). Returns can be compounded or distributed periodically (daily, monthly, or quarterly) depending on the specific plan. All performance calculations are transparently displayed in your account dashboard with detailed breakdowns of returns and fees.

Durations vary by plan, typically ranging from 1 month to 24 months. Some plans offer flexible terms with early withdrawal options subject to applicable terms, while others have fixed durations optimised for specific market conditions. Each plan clearly specifies its duration and any terms for early redemption.

Early withdrawal availability depends on the specific plan. Some plans allow early redemption with applicable fees or penalties, while others have fixed terms. Flexible plans typically require 30 days notice for early withdrawal and may apply redemption fees. All terms are clearly stated before you invest in any yield plan.

Our partner programme offers a multi-level commission structure. You earn commissions from traders you refer directly, plus 5% of the commissions earned by any partners you recruit. There are no limits on the number of partners you can refer or the amount you can earn. Commissions are calculated based on the trading activity of your referrals and paid monthly.

Anyone can join our partner programme with no minimum requirements to start. Simply register for a partner account, receive your unique referral link, and start promoting. As you refer more clients and generate commissions, you will automatically progress through our partner tiers, unlocking additional benefits and higher commission rates.

Commission payments are processed monthly, typically within the first 10 business days of each month. You can withdraw commissions via bank transfer, e-wallets, or cryptocurrency. There is no minimum withdrawal amount, and we offer flexible payout options with fast processing times.

Our partner tier system has five levels: Starter, Bronze, Silver, Gold, and Platinum. Advancement is based on your 3-month average referral performance. Each tier offers increased commission bonuses and additional benefits. Tier status is reviewed monthly and you advance automatically when you meet the criteria.

Yes. Our partner portal provides real-time tracking of all your referrals, their status, and commission earnings. You can monitor click-through rates, conversion statistics, pending commissions, and payment history through comprehensive analytics and reporting tools.

Your referred clients receive the same premium 24/7 multilingual support as all DB Finser clients via live chat, email, or phone. As a partner you also have access to dedicated partner support for any partnership-related enquiries. We handle all client support so you can focus on promotion while your referrals receive excellent service.

Phishing is a cyberattack where fraudsters impersonate legitimate companies to steal personal information such as passwords or banking details. Protect yourself by never clicking suspicious links or downloading unexpected attachments, avoiding sharing personal information through unverified channels, ignoring pressure tactics demanding immediate action, and always verifying communication authenticity through our official support channels. DB Finser will never ask for your password via email or phone.

Remember the 5 Don'ts: Do not instantly click on links or download files. Do not share your personal information. Do not act immediately if you are being pressured to. Do not answer suspicious emails, calls, or messages. Do not hesitate to contact our Customer Support via live chat if you have any doubts or concerns.

Your account can be compromised if you share your personal information with others, use public Wi-Fi networks, click on unofficial links or files, or use a weak password. Please contact our Customer Support team via live chat if you have any doubts or concerns about your account security.

Take immediate action: change your account password using a strong, unique combination; contact DB Finser support with details of the suspicious activity; monitor all account activity for unauthorised transactions; run security scans on all devices used to access your account; and review other online accounts using similar credentials. Our security team will investigate and implement additional protective measures as needed.

DB Finser communicates through your encrypted Client Portal dashboard, our live chat support system, and secure email from verified DB Finser domains. For document submissions or verification requests you may also contact us at:

Security Notice: DB Finser will never ask for sensitive information or documents via unsecured channels. Always verify communication authenticity through your Client Portal.

Yes, DB Finser operates under strict regulatory oversight ensuring adherence to the highest standards of client protection, financial transparency, and operational integrity across all our services.

Client funds are held in segregated accounts at reputable tier-1 financial institutions, completely separate from DB Finser's operational accounts. This segregation ensures your funds remain protected and available for withdrawal at any time. We never utilise client funds for business operations, maintaining the highest standards of financial security and transparency.